Student Assistant - Helpdesk Support

The Center for Law and Computers is seeking part-time student workers in the help desk area.
This position performs front-line customer service via telephone, email and walk-in contact for
Chicago-Kent College of Law. The help desk resides on the 5th floor of the downtown campus.
Working with the help desk manager and system administrator, the student technical support
assistant’s duties include operating the help desk, retrieving emails, voicemails, and memos;
gathering background information regarding service requests; tracking and compiling reports of
requests; laptop configurations for students; software installations and maintaining the 4 student
printers. Knowledge of software/hardware installation and maintenance, basic technical
troubleshooting skills and a very strong focus on providing first-rate customer service is
required.

This position will also be working with audio visual in various capacities such as classroom
room checks, classroom setups, and assisting professors with classroom technologies such as
computers, cameras, Zoom, and Blackboard.

Must be eligible for federal work study

If interested please send your resume to ITSjobs@kentlaw.iit.edu with the subject: Student Assistant - Helpdesk Support